Your information should have a clear purpose.

Information we collect

• Contact and account information, including name, email, phone, role, and communication preferences.
• Property, unit, lease, application, employment, income, and rental-history information you choose to provide.
• Payment records and limited payment-method details supplied by the payment provider. Picket Fence does not store complete card or bank-account numbers in the portal.
• Maintenance, inspection, document, message, and resident-service records.
• Security, access, audit, delivery, and error records needed to protect accounts and resolve problems.

How information is used

• Provide property-management, leasing, payment, maintenance, reporting, and communication services.
• Verify account access and keep role permissions connected to the correct property or lease.
• Respond to inquiries, applications, support requests, privacy requests, and emergencies.
• Maintain financial, operational, security, and legal records.

Service providers and disclosure

Information may be shared with service providers that support payments, communications, screening, storage, hosting, maintenance, or other requested services. Each provider receives only the information reasonably needed for its role. Picket Fence does not represent that it sells personal information.

Retention and protection

Records are retained according to operational, contractual, security, and legal needs. The portal uses authenticated access, role restrictions, audit records, encrypted transport, managed storage, and limited payment data. No system can promise absolute security.

Your choices

Active owners and residents can use the portal’s Privacy workspace to request access, correction, export, restriction, or deletion review. Some records may need to be retained for leases, accounting, disputes, fraud prevention, or other lawful obligations.